Case Studies

    Real systems. Real businesses. Real numbers.

    Three AI products we built for Wisconsin clients — running in production right now. Every screenshot below is from the live system.

    HVAC AI receptionist dashboard — Pfeiffer Digital, SE Wisconsin
    HVAC AI receptionist dashboard — Pfeiffer Digital, SE Wisconsin
    HVAC · 24/7 Voice Receptionist· LIVE

    Captured $12K+/mo in after-hours emergency work that used to go to voicemail.

    Client: Wisconsin HVAC Contractor

    100%
    Of after-hours calls answered
    $12K+
    Recovered revenue per month
    0
    Missed leads since deploy

    The problem

    After 5 PM the phones rolled to a generic voicemail. Tenants and homeowners with broken furnaces hung up and called the next contractor on Google.

    What we built

    We deployed a 24/7 ElevenLabs voice agent on a dedicated Twilio line. It greets the caller, qualifies emergency vs. non-emergency, books straight into the dispatch system, and texts the on-call tech.

    • Emergency escalation routes to on-call tech in under 60s
    • Books appointments directly into dispatch software
    • Spanish-capable, handles caller ID + return-call confirmations
    ElevenLabsTwilioCustom dispatch integration
    Penkert Properties chatbot routing leads — Pfeiffer Digital
    Penkert Properties chatbot routing leads — Pfeiffer Digital
    Property Management · Lead-Routing Chatbot· LIVE

    350+ qualified leads/month, routed to the right property manager in under 60 seconds.

    Client: Penkert Properties

    350+
    Qualified leads per month
    <60s
    From inquiry to PM notified
    ~4 hrs
    Saved per week, team-wide

    The problem

    Prospects asked the same 10 questions about availability, pricing, and tours. Leads piled up in a generic inbox and PMs missed the fast-movers.

    What we built

    Portfolio-trained chatbot embedded on penkertproperties.com. Qualifies the prospect, captures contact + unit interest, and SMSs the responsible PM with full context.

    • Trained on the full Penkert unit portfolio
    • Quick-reply intents: Schedule a tour · Apply · Availability · FAQs
    • Routes by unit so the right PM gets the lead, not the inbox
    Custom chatbot frameworkSupabaseSMS routing
    Maintenance Ops Copilot dashboard — Pfeiffer Digital
    Maintenance Ops Copilot dashboard — Pfeiffer Digital
    Property Management · Ops Copilot· LIVE

    From scattered maintenance tickets to leadership-grade reporting in 30 days.

    Client: Penkert Properties

    1
    Phone number for all PMs
    100%
    Tickets logged + tracked
    Live
    SLA + workload reporting

    The problem

    Maintenance came in over phone, email, text, and tenant portal. Every PM had a different system. Ownership had no real visibility into SLAs, repeat issues, or PM workload.

    What we built

    A 'system of action' alongside Rent Manager. Multi-channel intake, Gemini AI triage with SLA tiers, ElevenLabs voice intake for after-hours, smart vendor dispatch, and a real-time ops dashboard built for leadership.

    • Multi-channel intake (web, SMS, voice, email) with deduplication
    • AI triage classifies emergency / urgent / standard with SLA timers
    • Leadership dashboard surfaces breaches, repeat issues, and PM load
    ReactSupabaseTwilioElevenLabsGoogle Gemini

    Let's see what AI could actually do for your business.

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    Or call (262) 951-8690 directly. You'll reach Jon.